- Returns and exchanges
The User has the right to withdraw from the purchase made through the Website, and therefore, if he is not satisfied, he may return the Product within a maximum period of fourteen (14) calendar days from the moment he acquired possession of the product / or from the formalization of the contract in the case of contracting of services.
The right of withdrawal can be exercised by contacting the Customer Service Department, which will indicate the steps to follow.
The return will include the amount of the purchase and if they had existed, the delivery costs. The return will be made in the same payment medium with which the Product was purchased, discounting the costs of return that will be borne by the customer.
The Customer must return the products subject to withdrawal without undue delay and in any case no later than 14 calendar days from the date on which the decision to withdraw is communicated.
The return of the amount corresponding to the withdrawal shall be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been received in advance, in case otherwise, the disbursement may be withheld until receipt of said goods or until the Customer proves the return of the goods.
The Client will be responsible for the decrease in the value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, characteristics or operation. In any case, in order to use the right of withdrawal, it is necessary for the Products to be returned in their original packaging together with the invoice, in the event that they are returned without such original or damaged packaging the amount to be reimbursed to the Customer for the return of the product will be reduced in the amount that corresponds. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transportation.