When the Product or Products purchased present a lack of conformity because they do not correspond to the offered characteristics, present defects that prevent their normal use according to their nature, or do not offer the described benefits for the same, the Client will have the right to the sanitation of the good acquired within a period of two years from the date of purchase and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users, without prejudice to the powers of the Point of Sale to check the veracity of the defects, their origin and the time of their appearance.
In any case, the Customer must address or request the collection of the product at the Point of Sale within a maximum of two months from the discovery of the defect, and must inform the nature of the problem, the timing and conditions of its appearance.
Likewise, the Client has the right to the sanitation of the good following the rules of Article 118 et seq. Of the Consolidated Text of the General Law for the Defense of Consumers and Users. In any case, the legislation applicable to the guarantee of sale of consumer goods will be applicable. If the product is defective,
Isse Safety will be responsible whenever it is possible to carry out the replacement of the product, at no cost to the Customer. In case that for reasons of availability it is not possible to carry out the substitution of the product, a full refund will be processed.