Conditions of Use

Conditions and terms of use



Owner: ISSE SAFETY, SL (hereinafter, Isse Safety or the provider)

Registered office: Brutau 182 baixos 08203 Sabadell

CIF: B64318744

Telephone: +34 679 10 00 33



The present general conditions (hereinafter, the "General Conditions"), together, as the case may be, with the particular conditions that may be established (hereinafter, the "Particular Conditions"), are intended to expressly regulate the conditions applicable to the processes (the "Customer"), of products and / or services offered by Isse Safety through its website

These General Conditions will remain in force and will be valid for as long as they are accessible through the Website, without prejudice Isse Safety reserves the right to modify, without prior notice, both the General Conditions, as well as any of the legal texts that are exposed on the Website. In any case, access to the Website after its modification, inclusion and / or substitution, implies the acceptance of the same by the user.

The Client is subject to the General Conditions in force in each of the moments of performing the corresponding contract, not being possible to contract any product and / or service, without prior acceptance of these General Conditions and, if applicable, the conditions regulating the provision of certain services. The temporary validity of the Conditions, coincides with the time of their exposure, until they are totally or partially modified. The new Conditions will apply as soon as they are available to the Customer, and are thus fully accessible.

All purchases of Products purchased through the Website, after identification and authentication, through the username and password provided, will be considered validly made by the Customer, and will be binding. Consequently, the Customer will be solely responsible for any purchases of Products through the Website by any third party that makes use of its user and password. Ordering from the Website by a minor, who distorts the registration information, will be understood that the minor was under the supervision and authorization of their parents, guardians or legal representatives.

In case of contradiction between the terms and conditions stated in these General Conditions and the Particular Conditions, the conditions agreed in the latter instrument will always prevail with respect to those incompatible terms, and only with respect to those Products subject to such specific conditions.


The electronic contracting process through the website, will be carried out between the "Customer" and "Isse Safety", understood as the "Sales Point" of Isse Safety chosen by the Customer during the recruitment process.

Consumers, who are natural persons, living in the Spanish peninsular and insular territory, territory of the European Union and the United States, who are of legal age (over 18 years) and have a National Identity Document (DNI) or equivalent or, as the case may be, legal entities that adequately prove their status and accept these General Conditions and the Particular Conditions that, if applicable, apply. It is expressly prohibited to purchase Products through the Website, by minors, users who do not legally reside in Spain or by users who do not meet the requirements set forth in these General Conditions or, as the case may be, in the Individuals.

The "Point of Sale" will be the titular entity of the establishment that the Client has chosen when formalizing his order, and will be with whom the sale of the Products requested will be held. The corporate data of each of the points of sale responsible for the sale will be duly identified during the hiring process.


The access and consultation of the catalogue of the products and / or services published in the Website is free and free character, not being necessary the registration of the users.

Likewise, in order to start the process of contracting the products and / or services displayed on the Website, it is essential that users register as a user, following the instructions given below.

4.1 Requirements to register as a user.

It is an essential requirement to be able to register as a user to be over eighteen (18) years and to provide, through the form provided by Isse Safety through the Website, all data required and identified as mandatory. The registered user assumes that his user account is personal and non-transferable, being able to register on the Website both individuals and legal entities.

It is an essential requirement to be able to register as a user to be over eighteen (18) years and to provide, through the form provided by Isse Safety through the Website, all data required and identified as mandatory. The registered user assumes that his user account is personal and non-transferable, being able to register on the Website both individuals and legal entities. All registered users will have an access password, which will be, in any case, personal, non-transferable, will have a limited duration and must meet minimum requirements for length and security. The user may modify or recover said password at any time, following the procedure provided on the Website. In no case Isse Safety will know this password, which will remain in the encrypted Isse Safety systems.

By virtue of the foregoing, it is the user's obligation to immediately notify Isse Safety of any fact that allows the improper use of identifiers and / or passwords, such as theft, loss or unauthorized access to them, with the order to proceed to immediate cancellation. As long as such events are not reported, the provider will be exempt from any liability that may arise from the misuse of identifiers or passwords by unauthorized third parties.

4.2 Cancelling a subscruiption as a registered user.

The legal relationship derived from registering as a Client of the Website has an indefinite duration. Either party may terminate or suspend this contractual relationship unilaterally at any time and without cause other than its will in this regard, without prejudice to the obligations arising from the formalization of orders prior to the termination of the relationship. The Client may unilaterally exercise the right of termination through the process of cancellation of accounts.

In any case, once the withdrawal is made, the user may request a new registration, remaining safe the faculty of the lender of not admitting such registration in the specific cases specified in the clause called "Rules of Use of the Website" or in case of a conflict or controversy between the parties, which is unresolved or that has ended with acknowledgment of the user's fault or negligence and / or damage to the provider, its collaborators and associates, or its users, customers or potential customers.

Likewise, Isse Safety reserves the right to cancel the username, and password, and therefore access to the Website, of those users who maintain debit or unpaid balances.


5.1 Information and availability of the products offered.

All information related to the products and / or services offered by Isse Safety for its Online Channel will be published through the Website, indicating the following information regarding each of them:

Product Brand

Product Model

Product images

Product description

Price of the product

Product discounts (if applicable)

Technical Product Specification

Availability of home delivery

User reviews and ratings

Other related and recommended products

In case the Online Channel does not have stock of any of the requested products, Isse Safety, through its on-line Channel, will inform the Client of this situation, indicating the possibility of waiting for the availability of the stock for the desired product, cancel the purchase, implying the corresponding return of the economic amounts paid, or where appropriate, provide a product of similar characteristics (with the same or even higher qualities.

5.2 Phases of the electronic procurement procedure.

Once the user has selected the products and / or services offered by Isse Safety, the user must follow the phases of the contracting process indicated below:

Phase 1. - Validation of Shopping Cart: Once the selection of the products and / or services that you want to contract has been completed, the User must validate his / her shopping basket, where he / she will be shown the products and / or services selected, the number of units, the price, the term and shipping costs. In the same way, you must select the delivery option: home delivery or in-store delivery.

In case of selecting the in-store option for delivery, the user must select the specific store in which he wants to collect the product. In such a case, all orders and purchases made through the Website are subject to the effective availability of stock of the Products once you go to pick them at the Point of Sale that was indicated when placing the order or in the time in which the expedition of the product is prepared for shipment.

Phase 2. - Facilitate Billing and Shipment Data: Once the user validates his / her shopping cart, he / she must provide Isse Safety with billing and shipping data for the products and / or services, and must expressly accept, by checking off the corresponding box, of these Conditions of Contract. In case you do not check the acceptance box, the Website will not allow you to proceed with the contracting process.

Phase 3.- Select the Method of Payment: Once the user provides the billing and, if applicable, shipping information, he / she must select the payment method he / she wants to use. Currently, Isse Safety validates the following methods of payment: Credit Card, PayPal.

Phase 4.- Total Amount Payment: The User, in case he has opted for either of the two means of payment in cash (PayPal or Credit Card) will be automatically redirected by the system to the online payment platforms) of the corresponding banking entities.

Phase 5.- Purchase Confirmation: Isse Safety will send to the Client within a maximum of 24 hours from the moment the payment is approved, an email in which a summary will be provided, with all the features of the purchase.

This e-mail will be considered "Buyer's proof", and the Customer must print it on paper in order to collect the Product or Products purchased at the Point of Sale when the Customer has chosen the the form in which the product will be retreated.

Likewise, by accepting these general contracting conditions, the client accepts to receive invoices derived from the contracting of goods and / or services of Isse Safety in electronic format. In any case, the customer can consult and / or download the invoice in Orders. The order confirmation and the Purchase Certificate will not be valid as an invoice.

Notwithstanding the foregoing, in case the customer wants the invoice in physical format (on paper), you must send an email to the following address requesting the invoice in physical format, identifying properly and indicating the order number for the invoice requested in physical format.

For all purposes, the purchase will be understood to be made at the address of the Point of Sale where the purchase was actually made by the Customer.


All information provided during the contracting process will be stored by ISSE SAFETY, SL, in its capacity as responsible and manager of the Website, which for all purposes will be the Person in charge of the File with the Clients personal data who have actually performed the purchase-sale.

The data collected will be made available to the Sales Point of the Isse Safety Distribution Network chosen by the Customer, the transport and logistics company responsible for delivering the purchased item through the website , as well as any other operator involved in the process of purchase, financing and / or delivery, for the purposes of compliance with the contract or contracts with the customer and the relationships derived therefrom. In any case, before communicating to any third party the personal data of the Customer, the Customer must expressly accept it.

Similarly, and unless the Customer has expressed its opposition, the user expressly consents to the processing of his / her personal data to send information of interest, news and offers about the products and services of Isse Safety through any means, including mail, email, SMS or similar. To unsubscribe from the mailing list simply go through the Customer Service at or request it as provided in the Privacy Policy of Isse Safety.

Likewise, the user can address, in order to exercise their rights of access, rectification, cancellation and opposition, to ISSE SAFETY, S.L. with CIF A64421738 and with registered office in Brutau 182 low 08203 Sabadell, or by email addressed to attaching a photocopy of your ID in both cases. The treatment of personal data by Isse Safety, as well as any other information requested for access and use of the Website, will be governed by the provisions of the Privacy Policy of the website


The points of sale have Claim Sheets available to the consumer in the establishment.

Any queries, suggestions, complaints or complaints regarding the online sale of the Products can be made through our Customer Service:


Tel: +34 933 456 104

C/ Brutau 182 baixos 08203 Sabadell

Telephone Hours: Monday to Friday from 9:00h to 18:00h


The Point of Sale and Isse Safety cannot guarantee the technical continuity of the Website, the absence of failures or interruptions of the service nor that the Website will be available or accessible one hundred percent of the time. Nor can We guarantee the absence of viruses or other harmful components on the Website or on the server from which it is supplied.


These conditions have been set forth in good time, in accordance with current legislation. Isse Safety also makes available these Conditions of Purchase, so that they can be stored and reproduced, thus fulfilling the legal duty of prior information.

Isse Safety reserves the right to modify, at any time, without prior notice, the presentation and configuration of the Website, its functionality and / or the contents incorporated therein. You expressly acknowledge and agree that Isse Safety may interrupt, disable and / or cancel access to and / or use of the Website without Isse Safety being responsible for it.

In the event that any provision or provisions of these Conditions of Purchase are considered void or unenforceable, in whole or in part, by any court, court or competent administrative body, said nullity or inapplicability will not affect the remaining provisions. In that case, the clause or clauses affected will be replaced by another one or others that have the most similar effects to those replaced.


The parties expressly agree that this contract will be governed and will be interpreted, in all its terms and conditions, according to the current Spanish legislation.

The parties expressly submit, for any questions or divergences that may arise from the interpretation, fulfilment and execution of this contract, to the jurisdiction and jurisdiction of the Courts and Tribunals of Barcelona or to those places of performance of the contractual obligation